F.A.Q.

Here are the questions most often asked.

If you can't find what you need contact-us.


Arrival & departure

What time must I check-in and check-out?

Guests are asked to arrive between 3.30pm and 7.30pm. The reception desk closes at 7.30pm. However, a later arrival up to 9.30pm (local time) is possible upon request. The time of arrival is to be agreed in advance by email.

For everyone's convenience, the reception desk can only stay open until 9.30pm at the latest and it is not possible for guests to arrive after this time.


I am planning to travel to Chamonix by car. What equipment will I need?

It is strongly recommended to have snow tyres fitted when travelling to Chamonix in winter. It is also advisable to bring snow chains or tyre socks for driving on snow or ice.
Some engine fluids must be replaced beforehand with liquids that can withstand very low temperatures (coolant, windscreen washer fluid, etc.).


Transfers to and from Geneva Airport

Here is a list of the main contacts for airport transfers:


Late-afternoon landing, delay or cancellation of flight

There are a number of companies offering shared transfers from Geneva Airport to Chamonix at discounted rates. At some times of the year, these companies have to group together clients with differing flight times in order to cover their costs. Therefore, you may sometimes be asked to wait long periods for your transfer from Geneva Airport to our hotel.

If your plane is late or cancelled, please let the hotel know as soon as possible and contact the airline you are travelling with to check their Sales Conditions and Cancellation Policy.

For everyone's convenience, guests are asked to arrive between 3.30pm and 7.30pm. Late arrivals are possible up to 9.30pm (local time) at the latest as the reception desk cannot remain open after this time.
Unfortunately, we are unable to offer late check-ins after 9.30pm that are due to delayed transfers.


Can I leave my luggage at the hotel before checking-in or after checking-out?

Guests may leave luggage at the hotel on the day of arrival or departure so that you can make the most of the first or last few hours of your stay!
We can provide a luggage storage service after your stay, for hotel customers only, at an extra cost of €10 per day per bag. However, as space is limited, guests are strongly advised to reserve luggage storage before arrival. 

For more information on prices, consult our list of summer prices  or winter prices .


Location

Where is the hotel situated?

L'Auberge du Manoir is only:

  • a 3 minutes walk from the town centre in Chamonix Nord, towards La Place du Mont Blanc,
  • less than 5 minutes walk from the train station, close to the sports centre,
  • less than 10 minutes walk from the Tourist Information Office, the "Maison de la Montagne" and from the main pedestrian street with its many shops and restaurants,
  • 10 minutes walk from the ski slopes at the Domaine du Brévent
  • only 15 minutes walk from L'Aiguille du Midi cable car,
  • only 200 metres from the start of the cross-country skiing trails.

For more information, see the map  .


Is the hotel in a quiet area?

The hotel is away from the noisy streets of Chamonix town centre. There is little traffic on the road next to the hotel after around 6pm, ensuring a peaceful night's sleep. 


Car park

Does the hotel have a car park?

Yes, the hotel has a free outdoor customer car park.
You can also park in one of our garages at an additional cost of 10€ per night. There are a limited number of garages so reservations are recommended.


Where can I leave my bike?

You can leave your bike in our ski room next to the free customer car park. 

Can I leave my car in the hotel car park for several days after my stay?

The car park is reserved for customers only and space in the car park is limited. However, if you wish to leave you vehicle after your stay, you can reserve a garage at an additional cost of €10 per day, payable in advance. 


Public transport

Public Transport

The hotel guest card, which is given to you on arrival, gives you free access to public transport - including buses and trains - throughout the valley from Servoz to Vallorcine.
We will also provide you with bus and train timetables. Buses run approximately every 20 minutes and trains every half-hour.
The various bus-stops and train stations are indicated on the town map.


Rooms

How many rooms does L'Auberge du Manoir have?

L'Auberge du Manoir has 18 rooms and can accommodate around 40 people.


What is the maximum number of adults allowed per room?

Most of our rooms can accommodate up to 2 adults. In exceptional circumstances, one of our rooms can accommodate 3 adults. If you are in a party of 3 or more adults, it is advisable to book at least 2 rooms.


Can the family room accommodate 3 or 4 adults?

The family room has 2 single beds and 2 bunk beds. It is not suitable for 4 adults and is intended for families of 2 adults and 2 children (who can not sleep in a room alone). For security reasons, only children aged 6 or over can sleep in the top bunk of the bunk beds.

We can accommodate families of more than 4 people in our communicating rooms. Please specify communicating rooms when making your reservation. For more information on rooms, click here .

Unfortunately, the family room cannot be booked online.


Are the rooms accessible to people with reduced mobility?

Unfortunately, all rooms are situated on the upper floors of the hotel and we do not have lift access. 


Are pets allowed in the rooms?

For everyone's comfort and safety, pets are not allowed in the rooms, on balconies, in the breakfast room, in the luggage storage area or in the toilets. Pets remain the entire responsibility of their owners and must be supervised at all times in the gardens, at reception and in the lounge area during opening times.


Do all rooms have a balcony?

No, only some rooms have a balcony.
More information on rooms. 

What facilities do the rooms have?

All our rooms have a TV, telephone and free Wifi access. There is also a mini-bar in every room (with the exception of Standard Rooms).
Toutes les chambres, de catégories standard, supérieure, chambre familiale, ou suite junior, sont équipées de sèche-cheveux et de prises rasoir.


Does the hotel have a cot?

We have a cot for babies up to 2 years of age at an extra cost of €15 per night. We can also provide extra beds for children from 2 to 6 years of age (€15), for children from 6 to 12 years of age (€25) or for adolescents or adults (€45). For more information on prices, consult our list of summer prices or winter prices.


Do the rooms have air-conditioning?

As we are an eco-friendly hotel, none of the rooms have air-conditioning.
However, the nearby glaciers help to cool the summer evenings so you only need open your window for some fresh mountain air at around 14-15°C.


Can I smoke in my room?

In accordance with decree n°2006-1386 of 15/11/2006, our hotel is entirely non-smoking and smoking is prohibited anywhere in the hotel, including in the rooms.
Each room is equipped with a smoke detector which is linked to the fire alarm. For everyone's comfort and safety, smoking is prohibited both in the rooms and on the balconies. Any improper use of the fire alarm constitutes an offence and is punishable by law (article 322-14 of the penal code).


Payment & reservations

What if I have to cancel my reservation?

Your reservation can be cancelled according to the following conditions:

  • more than 60 days prior to arrival: your deposit is refunded, minus €15 per room for administrative costs and any potential bank fees;
  • 60 days to 30 days prior to arrival: 50 % of the total booking amount is due with a minimum of one night;
  • less than 30 days prior to arrival: the total cost of your stay is to be paid in full.

Cancellations and/or modifications to reservations must be made in writing. Reimbursements can be carried out as soon as payment has been received by the hotel's bank account.

Consider taking out personal cancellation insurance with your own bank or insurance company that will allow you to get a refund of any deposits paid, in case you wish to cancel your stay for reasons other than those mentioned in our Cancellation Policy.


Do I have to pay for my room in advance?

In order to confirm your reservation, a deposit must be paid in advance by credit card. The deposit is approximately 30% of the total cost of your stay, with a minimum of one night.

For all online reservations made via our online reservation system, you will be directed to a secure web page for the deposit payment. Reservations made via this system only require the cost of one night's stay to be paid to confirm your reservation.

If your reservation spans more than one pricing period, the highest cost of one night's stay will be debited.
For any reservations longer than 7 nights, an interim payment corresponding to the number of nights spent in our hotel shall be requested halfway through your stay. The balance will be deducted at the end of your stay.


What methods of payment does the hotel accept? (cheque, credit card, cash, etc.)

  • It is preferable for guests to pay by either credit or debit card (Visa, MasterCard).
    Payment for reservation confirmations must be made by either credit card, Visa or Mastercard.
    Card details can either by given by telephone, sent by fax, or sent in several emails or in an attached document.
     The online booking system for our hotel offers secure payment of deposits for reservation confirmations.
  • For cash payments, €500 notes are not accepted and other notes are accepted subject to inspection.
  • Cheques are no longer accepted due to the number of stolen or bounced cheques, without recourse. We would like to present our most sincere apologies to our more honest customers for this inconvenience.
  • In exceptional circumstances, and depending on the length of time between your reservation request and your arrival date, deposits can be made by bank transfer. In this case, we will provide you with our bank details.

What is included in the price of the room?

Wifi, parking and access to the lounge and ski room are all included in the price of the room. A VIP welcome is provided when you reserve certain types of rooms (junior suite, balcony rooms and converted loft rooms with views of Mont Blanc).

Items not included in the price of the room are: breakfast (article L.122-1 of the French Consumer Code which states that selling breakfast included in the price of a hotel room constitutes a tie-in sale, which is prohibited in France), use of the garage, extra beds and access to the Spa Area. 


Hotel and services

What type of hotel is L'Auberge du Manoir?

Our luxury chalet-hotel is a small establishment which is not part of a large hotel chain and which is unlike any B&B. We prefer to think of ourselves as creators of fine holidays, not manufacturers of processed travel.

Caring for our 18 rooms requires the skill and experience of our two or three chambermaids and two receptionists. Our small team ensures customer service of the highest quality, 7 days a week, based on the daily schedule set out by French Legislation on working hours. 


Do you provide free Wifi access?

Wifi access is available throughout the hotel for all guests. We will be happy to provide the code and password which will enable you to create an account and have Wifi access throughout your stay.

As the Wifi connection is shared among all guests, access may occasionally be slow if a number of users are connected at the same time.


Breakfast

The buffet breakfast is served from 8am to 10am in the dining room on the ground floor of the hotel.

Choose from a whole range of mini-pastries, different types of bread (leavened bread, cereal bread, pumpkin seed bread, etc.) and a variety of jams, cereals, fresh fruit, fruit salad, dried fruit, home-made yoghurt, cheese, dried meats, eggs, fruit juice and hot drinks. We choose the best regional produce on sale locally.

Continental breakfasts can also be delivered to your room between 8.45am and 10am. Continental breakfasts are 18€ per person and must be ordered by 6pm the day before.


Does the hotel have a restaurant?

The hotel does not have a restaurant. However, breakfast is served every morning in our dining room (€15 per adult). For lunch and evening meals, we would be happy to point you in the direction of one of Chamonix's many excellent restaurants. You can also find a list of our recommended restaurants.


How can I use the Spa Area?

The Spa Area (outside jacuzzi and sauna with views of Mont Blanc) is open from 3.30pm to 8pm, all year round.
The jacuzzi and sauna must be reserved beforehand. The water and temperature must be checked before the jacuzzi is turned on. The sauna takes approximately 1 hour to reach the required temperature.

Access to the sauna or jacuzzi is 8€ per person per session. We will provide you with a bathrobe and a pair of flip-flops.

Why not also offer yourself a relaxing massage or foot reflexology session? For more information, contact MagaliAlbinoni on +33 (0)6 08 17 03 58.

For more information on prices, consult our list of summer prices or winter prices.


Does the hotel have an open fireplace?

Yes, the open fireplace in the lounge is lit during the afternoon throughout winter.    


Does the hotel have a laundry room?

Unfortunately, there are no laundry facilities for customers.
However, occasionally and depending on the length of your stay, we may be able to provide a laundry service or direct you to the nearest dry-cleaners or laundrette.


Supermarkets and petrol stations:

There are 3 supermarkets in Chamonix, as well as a number of small grocery shops. There are 2 supermarkets in the town centre, one in 'GalerieAlpina' just off Place du Mont Blanc and another at the top of the pedestrian street 'Rue Paccard'. The third supermarket is located just on the outskirts of Chamonix to the north and has a petrol station.
There is also a petrol station on the road toward the village of Les Houches.


The nearest Chemist's

There are several chemist's in the town centre.
The closest is 'La Pharmacie de la Vallée' situated at the top of the pedestrian street "Rue Paccard".
All of the chemist's are open from Monday to Saturday. The late-night chemist's is open for prescriptions throughout the night and on Sundays and Bank Holidays.


I will be travelling by plane with only one

This equipment must be placed in the ski room upon arrival. However, it is a good idea to bring another bag with you in which you can carry your personnel belongings up to your room.


To ski

Can I ski in Chamonix all year round?

The ski season only really starts around Christmas and New Year. Sometimes, snow conditions permitting, some ski resorts are partially open around the beginning of December.

  • Planards:
    Les Planards ski area is made up of one large plateau designed specifically for beginners. These two long ski slopes - one blue, one red - are often used for international skiing competitions, sometimes for night skiing. This resort is situated only 10 minutes from the hotel.

  • Brévent/Flégère:
    The Domaine du Brévent offers fantastic 'sunshine skiing' with magnificent panoramic views of the Mont Blanc range. The sunny, south-facing slopes are this resort's main appealand are suitable for skiers and other snow sports enthusiasts of all ages and abilities. From here, you can also get to the slopes at the Domaine de la Flégère.
    Thanks to its sunny location, the Domaine du Brévent is one of the first resorts to close, around the 15th April.

  • Domaine de Balme:
    A variety of slopes between forests and alpine pastures, just on the border with Switzerland.
    The two sides of this ski area make it suitable for skiers of all ages and abilities. There is a cable car on both Le Tour side and Vallorcine side.
    It offers bothwide, gentle slopes, as well as slopes through forests and more technical skiing.
    This resort closes around mid-April.

  • Les GrandsMontets:
    The ultimate destination for extreme skiing and free-riding. Les Grands-Montets is known by skiers and snowboarders the world over thanks to the length of its slopes, the exceptional quality of its snow, its many powder snow slopes and its Snowpark, which is recommended in all the best guides.
    Open until the beginning of May.

  • Les Houches:
    Les Houches has gained international recognition thanks to the International Downhill Skiing World Cup descent "La Verte des Houches". However, it is also an ideal training groundand the beginners' area at the top of Le Prarion cable car is the best example of this, equipped with both a chairlift and conveyor lift.
    Skiers, snow boarders and free-stylers of all abilities will enjoy the forest slopes. Open until around mid-April.

  • La Vallée Blanche:
    La Vallée Blanche is an off-piste run, accessible via L'Aiguille du Midi cable car.
    The legendary Vallée Blanche remains a high-altitude ski area but you can get even closer to the summits by asking a professional Mountain Guide to accompany you.

Here is a list of the main Guides in Chamonix:

  • Kailash Adventure 
  • Chamonix Guide’s Company 
  • Evolution2 
  • Mountain Professional Directory 

  • Which is the closest ski resort to the hotel?

    The closest slopes are at the Domaine du Brévent in Chamonix, from where you can also get to the slopes at the Domaine de la Flégère.
    To get there: 

    • on foot (slight uphill walk up Rue de la Mollard),
    • on foot up to Le Savoy ski tow (beginners' slopes) then ski back down to the bottom of the cable car,
    • by bus - the bus stop is very close to the hotel and buses leave every 20 minutes,
    • by car - on-site paid parking.

    How should I go to the ski slopes?

    L'Aiguille du Midi cable car is easily accessible on foot (less than 15 minutes) or by bus.
    Buses also run to the other ski resorts at Les GrandsMontets in Argentière, Le Domaine de Balme in Le Tour/Vallorcine, Le Domaine de Brévent/Flégère and Les Houches.

    The various bus-stops are all close-by and buses are free for holders of either a ski-pass or a hotel guest card, which is given to you on arrival.

    You can also get to the ski resorts by car. Some car parks at the bottom of the ski lifts are free, others have paid parking.


    Where can I buy ski-passes?

    Ski-passes can be purchased:

    • at the hotel reception desk (2 to 10-day passes only);
    • directly at the ski lifts;
    • at the Head Office of the 'Compagnie du Mont Blanc' at the Montenvers train station.

    Can I hire ski equipment at the hotel?

    Not at the hotel, however ski hire is available nearby at Pro Ski Montagne Sport 2000 and Sanglard Sport where you can also receive a discount upon presentation of one of our stamped hotel cards. For more information on winter activities, click here .

    I'm bringing my own skiing equipment with me. Where can I store it?

    Our hotel has a secure, heated ski room equipped with ski and snowboard lockers, boot dryers and a drying cabinet for clothes. The room is monitored by CCTV.
    No equipment such as ski boots, snowboarding boots, crampons, skis or snowboards must be left in hotel rooms.


    Why do I have to take a map of the ski slopes with me?

    It isn't always easy to find your way around the ski resorts. All ski lifts around the resorts have names so that they are easily identifiable on maps. This also makes it easier to find your location.

    A map of the ski slopes can be downloaded onto your Smartphone, however phone batteries can sometimes run down faster in cold weather so it's a good idea to carry a paper map with you.

    For more practical and safety advice, go to www.chamoniarde.com.


    Ski Schools

    • ESF: "L'Ecole du Ski Français" (French Ski School) is situated at the "Maison de la Montagne" next to the Town Hall and the church. Skiing lessons can be reserved at the ESF reception desk.
    • Evolution 2: Their offices can be found on Avenue de la Place which leads to the sports centre, just before the bridge on the left. 

    Cross-country skiing trails

    You will find a number of cross-country skiing trails in the Chamonix valley.

    • Heading out of Chamonix towards Argentière, the trails start from the Cross-country Skiing Centre only 200 metres from the hotel.
      You can ski through 'Le Bois du Bouchet' and even reach 'Les Praz de Chamonix' Nordic ski area, next to the DZ helipad where the mountain rescue helicopters are stationed.
    • Trails in Argentière start either from behind the Panda Club at the bottom of Les Grands-Montets or in Les Chosalets, before reaching the car park at Les Grands-Montets and crossing the pine forests.
    • When the snow conditions are right, it is sometimes possible to get up to the ski resorts from here.
    • For more information on Ski Instructors, contact the Cross-country Skiing Centre, situated 200 metres from the hotel towards Argentière.

    Other activities

    Why not try out the snowshoeing or hiking trails

    Hiking trails are way-marked and are accessible with or without snowshoes.


    The trail through woodlands at Le Bois du Bouchet, which runs parallel to the trails of the Nordic ski area, starts either from the Cross-country Skiing Centre or next to the paragliding landing area.


    From the train station in Les Tines, 'La Petite Boucles des Tines' (small loop) winds its way through woods and offers some spectacular views of Les Aiguilles des Drus.


    Other routes across the mountain slopes allow you to explore the Chamonix Valley, from Argentière to Les Houches. Some of the routes are more technical and quite challenging. To make the most of your excursion in complete safety, why not contact one of the professional guides at 'Le Bureau des Guides' in Place du Triangle de l'Amitié, opposite the Tourist Information Office, next to the church.